What do I need to buy prescription medicines online?
What happens next, once I have placed my order for a prescription medicine?
Is it legal to sell prescription medicines online?
My pet is on regular medication. Can I purchase the same medication from Murray Farmcare?
Do I need to pay my vet for this?
Can I send a photocopy of my prescription?
How long is a prescription valid for?
Who will dispense my prescription?
Is it possible to speak to a pharmacist?
How will my prescription medicine be delivered?
What do I need to buy prescription medicines online?
For POM-V medicines such as antibiotics, you will require a written prescription from your veterinary surgeon. On receipt of this, we will be able to despatch your order. Without prescription we cannot legally supply POM-V medicines.
For POM-VPS medicines such as worming tables, our qualified staff can prescribe and supply this type of medicine subject to confirmation that it is for the appropriate use on your animal(s) and you know how to safely use them.
What happens next, once I have placed my order for a prescription medicine?
Once you have placed your order online and we have received your request, a member of our sales team may contact you to discuss your order. Your order will not be dispatched until we have received your written prescription in hardcopy through the post. In exceptional circumstances, you may be able to fax us your prescription with the original hardcopy following in the post. A member of staff will notify you if this is the case.
Is it legal to sell prescription medicines online?
Yes. Murray Farmcare is a UK registered pharmacy. We are registered with the General Pharmaceutical Council and our services are fully compliant with their protocols.
My pet is on regular medication. Can I purchase the same medication from Murray Farmcare?
Yes. Murray Farmcare can dispense all prescription medicines. If your pet requires regular medication, all you need to do is ask your vet for a written prescription which can be dispensed by a pharmacy such as Murray Farmcare. On receipt of this we will dispatch your order. This gives you the freedom to choose where you buy your pet's medicine from and what price you pay.
Do I need to pay my vet for this?
It depends on your vet. Some, although not all, may levy a charge for writing prescription. The cost may vary from vet to vet.
Can I send a photocopy of my prescription?
No, a prescription is a legal document which requires us to receive the original document in hardcopy. Photocopies are not valid. Prescriptions can be sent to us by:
Scanning and emailing to contactus@murrayfarmcare.co.uk.
Fax: 01387 722308 followed by the original hardcopy sent through the post.
Post: Unit 2, Irongray Park, Irongray Road, Dumfries, DG2 OHT
How long is a prescription valid for?
Prescriptions are usually valid for 6 months from the date it was issued. We cannot supply any outstanding medication after the date of expiry. Some prescriptions are valid for 28 days, however, this depends on the prescription medicine and we will notify you of this at the time we dispense it. The expiry date will also be shown on the label of the medication.
Who will dispense my prescription?
We have a team of fully trained and experienced pharmacists who dispense prescription items. Our pharmacists are registered with the Royal Pharmaceutical Society.
Is it possible to speak to a pharmacist?
Yes, we have a pharmacist in charge on a daily basis at our base in Dumfries who will be happy to discuss any questions you might have concerning prescription medicines.
How will my prescription medicine be delivered?
Deliveries will be sent by courier or by using Royal Mail which may on request be by first class, recorded on guaranteed delivery.